If the force majeure situation occurs when the agreement has already been partially performed, the other party must in any case fulfill its obligations towards the company up to that moment.
Hygiene & safety
In order to maintain safety, there is only camera surveillance at the exit doors and at the reception and the bars. The visitor is made aware of this when entering the facilities of The White Oak.
It is not allowed to add products in the swimming pool, whirpool baths or saunas.
Every visitor is expected to thoroughly clean his/her body in the spaces available for that purpose, before entering the wellness complex and using the wellness facilities.
After using the toilet, visitors are kindly requested to wash their hands thoroughly with warm water and soap.
For everyone’s hygiene, it is mandatory to sit on a towel with the entire body in the saunas and foot bath.
Everyone is, of course, welcome to use our facilities, but please be aware that there is no lift in the building and there are a number of level differences, such as a swimming pool, whirlpool baths, a waterfall bath, foot bath, sauna with bench levels, …
It is forbidden to walk barefeet because of the risk of slippery conditions and the risk of falling.
Please dispose of your waste in the bins.
Pets are not allowed.
Sauna & Health
Checklist for your first sauna visit:
Minimum 2 large towels: one to sit on in the sauna and one to dry off.
A bathrobe: to relax between two sauna sessions or to have something to eat/drink in the restaurant.
Slippers: hygiene is a top priority!
Clean underwear: nothing more annoying than having to crawl back into your “dirty” clothes after a cleansing day in the sauna.
A hairbrush: to reshape your hair after the very last shower.
It is best to make a sanitary stop before your sauna visit, after all, sauna has a stimulating effect on the kidneys.
Sauna and hygiene are inseparably linked.
A warm shower and the use of soap are mandatory upon entering and after using the toilet. It is also advisable to rinse well when changing the baths, in order to maintain the water quality.
Use the warm foot bath regularly. At the beginning of the sauna session to pre-warm the body and disinfect the feet, afterwards to warm up the body after a cooling session.
Build up your sauna visit and start with an infrared sauna or a less warm sauna. It is not recommended to start with the hottest sauna.
Listen to your own body and stay in the cabin for as long as you feel comfortable.
It is best to gradually cool down by enjoying the fresh air, you can take a walk or sit outside for a while and breathe in and out well. The cool-down hose is the next step, followed by a cold shower, cold plunge, and/or pool.
Drink enough water after your sauna visit.
Moisturizing cream: your skin is completely cleansed, don’t forget to moisturize it well to keep that soft feeling as long as possible.
Resting at least fifteen minutes between two sauna sessions is an absolute must.
People with high blood pressure should pay attention when cooling down.
Due to the sudden cold, your blood vessels narrow (in some cases they can even close) and therefore your blood pressure rises. Therefore, do not immediately jump into the cold plunge pool, rather cool off with a lukewarm shower and leave enough time between two sauna sessions.
People with low blood pressure should be a little careful while warming up. Because of the heat in the sauna, the blood vessels are dilated and the blood pressure goes down. A few tips: don’t sit too long on the highest bench in the sauna, because that’s where it’s hottest. Rather choose the lower bench and limit your time in the sauna. Sitting in the whirlpool bath for too long can also cause dizziness, so a good five minutes in the hot tub is sufficient.
People with respiratory problems or asthma who want to go to the sauna for the first time should consult their doctor first.
Diabetes is a disease that in principle allows one to go to the sauna. We however advise all diabetics to seek the advice of the attending physician before going to the sauna.
Checklist sauna use for diabetes patients:
Do not inject insulin just before the sauna.
Always go to the sauna in company.
Regularly measure glucose levels.
Think of an emergency snack.
Limit your time in the sauna.
Cool down well.
Get enough rest.
Are you over 60 and want to go to the sauna for the first time? Please consult your doctor first.
In most cases there is no reason why you should not enjoy the benefits of a sauna visit. Exceptionally, there are health problems that require some caution, so it is better to consult an expert if in doubt.
It is not allowed to consume your own drinks and/or food in the entire building.
Drinks and food can only be consumed in the restaurant, the outdoor terrace and the tropical bar. It is therefore prohibited to consume drinks or food in our saunas, steam cabin, whirlpools or swimming pools.
It is the customer’s responsibility to request the allergies information from the staff in case of allergic disorders. Alcohol and sauna do not go well together. The staff is authorized, for your and our safety, to refuse to serve alcohol to guests if they do not consume it responsibly. Therefore please use alcohol in moderation.
It is prohibited to use narcotic, pain-relieving or mind-altering substances just before or during your sauna visit.
Essentials for your Wellness Experience:
Bath towels (1 bathrobe, 1 large towel, 1 small towel)
Wearing a bathrobe is mandatory. Your own bathrobe and towels are allowed, but can also be rented at the reception if desired. In case of loss of rented towels, compensation will be charged: bathrobe €50 and bath towel €25.
A toweling bathrobe is necessary to keep you warm and covered, both in the wellness area and in our restaurant facilities. In addition, you need 1 large towel in the sauna, because your entire body has to lie on a towel. You also need 1 towel to dry yourself.
Dressing gowns from other materials such as satin, fleece…
Beachwear such as beach dresses, etc.
Always wear a bathrobe when you circulate in the wellness complex and the garden. A bathrobe is also mandatory in the lounge and rest areas.
Entering the wellness complex with shoes, boots or other footwear is prohibited. Wearing anti-slip bath slippers is mandatory when moving around the wellness complex. You enter saunas and baths barefoot.
Own slippers are allowed, slippers are also available for sale at the reception.
On the swimwear days, only swimwear in the fabric elastane is allowed. This substance does not retain any waste, so that the quality of our water remains optimal.
The following regulations apply on the swimwear days:
For men, short, fitted swimming shorts in elastane fabric are mandatory. ‘Loose’ swimming shorts are not allowed.
For ladies, a bikini or bathing suit without a closed neck, sleeves and/or legs applies. Strings and monokini are not allowed.
Conditions ‘Beauty & Experiences’
Everyone from the age of 12 is welcome for the beauty treatments. People under 18 must therefore still be accompanied by an adult (+18 year old) when visiting the complex.
When you make a reservation you automatically agree to the house rules.
Appointments can be made by telephone, e-mail/website or at the reception. Confirmation of the appointment is done by email.
Duration of a treatment session includes reception, time to change and, for some treatments, rest time.
Please arrive on time for your appointment, register at least 10 minutes in advance at the desk.
Showing up too late for a session cannot lead to an extension of the duration of the treatment. If there is insufficient time left to bring the treatment to a good quality, the appointment will be moved to another time. Please note that this cannot always be planned in the short term.
However, the treatment will be charged in full.
Our modeling sessions are neither medical nor paramedical. This concerns care sessions in the field of well-being/well-being and aesthetics.
If you inform 48 hours in advance, 50% of the reservation(s) made will be charged. From 24 hours in advance, 100% of the reservation amount is due. Cancellations are always made in writing.
In the case of a No Show, the planned treatment will be invoiced in full, you will receive an invoice.
No facial treatments are given at:
Flu or severe cold
Infectious skin diseases
The White Oak reserves the right to refuse clients whose personal hygiene leaves something to be desired. When depilating intimate areas, we ask you to come to the treatment refreshed.
The treatments are strictly of a non-erotic nature. Any direct or indirect requests will therefore not be accepted and you will be denied access.
If you would like to come by for a gift voucher, product or general information, we will be happy to assist you at the reception.
In case of an allergic reaction to products from The White Oak, you should contact us so that we can subject your skin to an analysis/examination to see/determine the allergy. If there is a reaction that could be product related, you must complete and sign an allergy complaint form. Without this form we cannot return your product to the supplier.
If you choose to pay by credit card, the amount will be debited from your card immediately after your payment confirmation. All our prices are indicative and may be subject to change.
Purchased products at The White Oak that are not as expected and you wish to exchange, can be done under the following conditions:
The product must be in its original condition and undamaged.
You may not actually use the product if you do not yet know whether you will keep it. The White Oak may request compensation if, after the exchange, it appears that you have done something with the product that was not necessary to assess it.
Products purchased from The White Oak can only be exchanged within 14 days of purchase with proof of purchase, provided the product is unopened and/or unused.
Products can only be purchased at The White Oak branch in Kampenhout and can only be exchanged on site at the reception.